Understand the request.
Begin with the person, the journey and what the team needs to know. Keep client enquiries and follow-up connected to the planning work.
OUR APPROACH / B2B TRAVEL TECHNOLOGY
Understand the work.
Design for the people.
Our approach to travel and hospitality technology starts with real operational needs, reviewable workflows and customer control.
WORK BEFORE FEATURES
Start where the team
needs clarity.
A travel agency’s working day moves between client requests, supplier details, quotations and service follow-up. We design around those handoffs, so the next decision has useful context.
Organise the details.
Give itineraries, supplier information and proposals a clear place in the workflow. Help teams see ownership and the next action.
Make review possible.
Keep source information and recorded decisions understandable. Financial records and digital evidence deserve a person’s review before the next step.
Stay attentive.
Carry context through to Client Care, daily tasks and trip follow-up. Technology should support the team’s attention to the traveller.
FOCUSED PRODUCTS
Choose a tool
for the work.
SOVO Business, Finance and Harness address distinct operational needs. Each has its own workspace, availability and data handling.
Travel operations
SOVO Business connects agency clients, itinerary preparation, quotations, supplier records and service activity.
Financial perspective
SOVO Finance provides separate Personal and Business workspaces for records, accounting, budgets and financial review.
Digital security review
SOVO Harness supports selected-file, website and correspondence inspection with local-first review and optional approved sharing.
CUSTOMER CONTROL
Explain the handling.
Keep choices clear.
We describe where records are held, who needs access and which connections are optional. Privacy and security are part of the product experience, with different requirements for each workspace.
DEVELOPMENT WITH FOCUS
Build in
considered steps.
SOVO’s products are being developed around specific workflows. Product pages distinguish previews, the fictional browser demonstration and the capabilities being built.
We welcome conversations with travel agencies, operators and hospitality teams who can explain where useful software would make their work clearer.
LET’S BUILD SOMETHING USEFUL
A clearer way to work.
A better experience to give.
Tell us about your travel business, your team and the operational work you want to improve.
contact@awwadshakshak.com